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DISJT

An appeal to Christopher Ward forum members

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An open letter to all Christopher Ward Forum members

 

Firstly an apology to Frank and Horology world for raising this issue here but unfortunately I have no voice on the forum. (I'm banned for life)

Secondly, I've raised this issue directly with the forum administration via email, and their twitter account, but no action has been taken or any acknowledgement / response given.

I'd like to draw you attention to the forum's “Rules and Etiquette”, more specifically rule

"To maintain the friendly atmosphere, we do not allow posts containing or relating to: Personal attacks on others"

I'm urging all contributors of the topic “CW Customer Service - Time to give U"p

https://www.christopherwardforum.com/viewtopic.php?f=1&t=52286&p=778018#p778018

to reconsider their posts carefully and wether their comments breach this rule? Is the rule only in place to protect the moderators of the forum or for all individuals? I'd also like you all to consider the future implications of your comments on an “open to view” pubic forum.

In the posts a member of CW staff has had their full name disclosed and some pretty derogatory remarks made.

Members of CW staff aren't allowed to comment on the forum so the employee has no way to defend themselves.

Their name is pretty distinctive and a quick search would reveal they are just 22 and are leaving CW's employ. It's unclear at this stage weather that's voluntary or forced, but either way they will be searching for alternative employment and any future prospective employer, who carries out any social media search, will be met with numerous comments on their perceived ineptitude. Not to mention the potential harm these very public remarks will have on the said employee.

Now I agree the customer service has been abysmal but this is nothing new

  • My first CW watch was sent out with misaligned indices,
  • My second was running minutes a day fast,
  • I've been sent a white dial C60 when I returned a black dial to CW for repair
  • I've had “NEW” watches arrived dirty and scratched
  • I've returned watches with new bracelets only for them to arrive back with second hand bracelets
  • I've had a watch “lost” and mysteriously re-appear days later
  • I've had to request returns bags numerous times before they arrive
  • I've had leather nato strap sent when I orders a normal strap
  • I've had email's ignored by numerous employees and even by 2 of the founders (apparently they were filtered out due to having picture attachments)

ALL of these issues pre date the employee being singled out.

Do any of you actually think this employee is some “loose cannon” causing chaos at CW or, is it more likely they're overwhelmed with customers issues, lack of staff, poor systems & procedures and doing the best they can in a difficult situation? History would suggest it's the latter.

All i'm asking is, please remove the employees surnames. It doesn't detract from the content and doesn't hinder a young persons life / well being.

Thanks

Chris 

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You're complete right, they shouldn't have allowed private conversations and full employee names on the forum.

I posted this in the thread and hopefully the admin team will take immediate action.

Quote

Forum admin team:Please take a look at this message from DISJT: http://horology.world/forums/topic/140-an-appeal-to-christopher-ward-forum-members/

I hope you will remove the full name and private emails between the CW employee and a customer from this thread. The only people to blame for this CS clusterf*ck are the founders and not a CW employee who can not defend herself or provide her side of the story. Shame on you.

 

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Thanks Frank, very much appreciated. I hate to use your forum to address the issue but after emailing and tweeting the admin at CWF directly without response, I felt it needed highlighting. 

Thanks again

Chris

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No problem at all using this forum, that's what it is here for.

CW should have intervened and not have let their own employee be publicly shamed.

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A big "Thank you" to all the members of the CW forum who have responded to mine and Frank's request and taken action. 

I wasn't sure how my request would go down (being from a former / banned member) but it's heartening to see the response / action taken. 

Just to clarify. ...  I haven't asked anyone to delete their posts or amend the content, merely to remove the employee 's surname.

Anyone who thinks this is unreasonable or unwarranted, please take a look at your own displayed screen name.. I'll bet it's not your actual "full name" and employment details displayed. Now ask yourself truthfully why you've chosen to withhold those details but think it's ok to reveal someone else's to the whole world? 

If you type the employee's name into Google, the CW forum chat is the 4th result to appear on page 1. 

I'm sure none of us would like our work mistakes to be the 4th thing any person finds out about us. Especially if they're probably not your fault to start with. I don't think this employee has done anything that requires permanent public ridicule. 

If you have a complaint about an individual employee, then by all means contact the company directly and name / shame the employee TO THEIR EMPLOYER and let them take the appropriate action. (I'm sure they will eventually respond???) In my mind, it has no place on a public forum whilst hiding behind your own anonymity. 

Thank you again to all for your help.

Chris 

 

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It is good to see some members agreed and did the right thing. But the full name is still in posts and screenshots so it appears the admin/mod team don't seem to care.

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Well we tried Frank. 

I'm sure if the appeal had come from anyone other than me, the CW mods would have at least acknowledge the issue. 

Sadly they're far more concerned with censoring talk of chef's knives than protecting an actual individual. (You couldn't make this up) 

I can't say i'm surprised. The moderation on the CW forum is as hit and miss as CW's customer service. 

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22 minutes ago, DISJT said:

Well we tried Frank. 

I'm sure if the appeal had come from anyone other than me, the CW mods would have at least acknowledge the issue. 

Sadly they're far more concerned with censoring talk of chef's knives than protecting an actual individual. (You couldn't make this up) 

I can't say i'm surprised. The moderation on the CW forum is as hit and miss as CW's customer service. 

Hi Chris! You've read that comedy show about the knives then. You couldn't write it mate. As usual the mods have completely disappeared from commenting even though everyone has said its a joke. 

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Hi Chris, 

I have indeed read the knife thread's and must say "don't mention the war" has been comedy gold. 

The mods not responding is a common tactic they use regularly. Every time they comment it refreshes the thread to the top, if they don't comment they hope it moves down the order and disappears. This ploy is used on all threads that are uncomfortable for them to deal with.

Once the topic disappears from the top page, Kip will send out threatening emails, to all the contributors, that read along the lines of...

"You agreed to the rules when you joined"

"The rules are not open for discussion or debate"

"This isn't a democracy"

"Kip's word is final"

"You will not mention the subject again (or this threatening email) or you will be banned for life."

Edited by DISJT

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16 hours ago, DISJT said:

Hi Chris, 

I have indeed read the knife thread's and must say "don't mention the war" has been comedy gold. 

The mods not responding is a common tactic they use regularly. Every time they comment it refreshes the thread to the top, if they don't comment they hope it moves down the order and disappears. This ploy is used on all threads that are uncomfortable for them to deal with.

Once the topic disappears from the top page, Kip will send out threatening emails, to all the contributors, that read along the lines of...

"You agreed to the rules when you joined"

"The rules are not open for discussion or debate"

"This isn't a democracy"

"Kip's word is final"

"You will not mention the subject again (or this threatening email) or you will be banned for life."

The developing theme of ‘Tridents’ sums it up perfectly. 

I’m afraid I can’t be bothered to participate now on the majority of threads, unless by some freak accident somebody starts to discuss watches...

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